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  1. Help Center
  2. FAQ

FAQ

My Account
How do I reset my password?
How to re-open my profile?
How do I open an account?
Am I allowed to register an OlyBet account?
What are the methods of OlyBet account verification?
I’m trying to register an account, but it claims my e-mail address is already registered.
See all 7 articles

Deposits
What to do if a deposit didn’t reach my OlyBet account?
What should I do if my payment method is not available on the OlyBet?
Which deposit methods can I use?
Is it possible to use another person's bank account to make a deposit?
Can I track my previous deposits?
Are there any deposit fees in OlyBet Casino?

Payouts
How long does it take to receive my winnings?
How do I add or change my bank account?
How do I collect my winnings?
Do you have fees on payouts? Will my online gambling winnings be taxed?
How can I cancel my withdrawal?
Can I track my previous payouts?
See all 7 articles

Promotions and Bonuses
How can I be informed of new bonus offers?
What does Wagering / Turnover Requirement mean?
Why does the OlyBet apply limits during the bonus play?
Does OlyBet provide weekly bonuses for existing players?
Why did my bonus get canceled?
How do Wager-Free Spins work?
See all 8 articles

Casino
My game is stuck, what can I do?
How are casino games regulated?
What type of casino games can I play online?
Can I play for free?
Where do I find the rules for a specific game?
The game isn't launching. How can I resolve this?
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Sports Betting
Can my betting limits be changed or lifted?
How does a Risk-Free Bet works?
How does a FreeBet work?
What types of bets are available to me?
How does the CASH OUT feature works?
Minimal and maximal betting amounts.
See all 10 articles

Fantasy Sports
Can I cash out my free-entry ticket?
Where can I find my free-entry tickets?
How to check the result of the match?
Can I create my own tournament?
Can I create more than one team per league?
How to make changes in already existing teams?
See all 10 articles

Poker
GGPoker basic troubleshooting
How does GGCare & GGCheers promos work?
How to start playing poker at OlyBet?
What’s the difference between regular Hold ‘Em and Short Deck?
How does the Fish Buffet promotion works?

Responsible Gaming
How do I know if I'm addicted to gambling?
How is the loss limit calculated?
How to activate the loss limit?
How do I change or cancel the loss limit?
How to activate self-exclusion?

General Questions
Is OlyBet Casino safe to use?
Can I play from any country?
How do I clear cache and cookies?