What to do if a deposit didn’t reach my OlyBet account?

All deposit methods on OlyBet are generally instant, except for Bank Transfer, which can take up to 24 business hours to appear on your account balance.

In some cases, other deposit methods may take up to 20 minutes to reflect in your gaming account due to various processing factors.

Immediate Actions If Your Deposit Is Missing

If your deposit has not appeared in your OlyBet account within the expected time frame:

1. Wait for at least 20 minutes if you used any method other than Bank Transfer.

2. If you used Bank Transfer, allow 24 business hours for the deposit to appear.

3. If the deposit still does not appear:

   • Contact our support team via online chat or by emailing support@olybet.com.

   • Prepare a proof of payment (PDF format) from your bank for the missing transaction.

Information Required on the Proof of Payment

Ensure your proof of payment includes the following details:

• Your full name and surname.

• Your account number (IBAN).

• Beneficiary's account number (IBAN).

• Payment reference or description.

• Date of the transaction.

How to Obtain Proof of Payment from Popular Providers

If you are unsure how to obtain proof of payment, here are the steps for some popular providers:

• Paysera

• Revolut

• Wise

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.