How can we help?

If you’ve forgotten your OlyBet account password, you can easily reset it by following the steps below. This process is secure and ensures you regain access to your account quickly.

Use the "Forgot Password?" function

• Visit the official OlyBet website: https://www.olybet.eu/

• On the login page, select the “Forgot Password?” link located below the password entry field.

• Enter the email address that is registered with your gaming account.

• You will receive an email containing a secure link.

• Click on the link and set a new password for your account.

• Return to the login page and sign in with your new password.

   

  Please make sure to check your spam/junk folder if you do not see the email in your inbox.

What If You No Longer Have Access to Your Email or Phone?

If you cannot access your registered email address or phone number, please contact us via email at support@olybet.com or through live chat for immediate assistance.

Password Security Tips

• Change your password every 3 months for optimal account security.

• Use a strong password that includes a combination of:

  • Upper and lower case letters

  • Numbers

  • Special characters (e.g., !, @, #)

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

All deposit methods on OlyBet are generally instant, except for Bank Transfer, which can take up to 24 business hours to appear on your account balance.

In some cases, other deposit methods may take up to 20 minutes to reflect in your gaming account due to various processing factors.

Immediate Actions If Your Deposit Is Missing

If your deposit has not appeared in your OlyBet account within the expected time frame, please follow these steps:

1. Wait for at least 20 minutes if you used any method other than Bank Transfer.

2. If you used Bank Transfer, allow 24 business hours for the deposit to appear.

3. If the deposit still does not appear:

   • Contact our support team via online chat or by emailing support@olybet.com.

   • Prepare a proof of payment (PDF format) from your bank for the missing transaction.

Information Required on the Proof of Payment

Ensure your proof of payment includes the following details:

• Your full name and surname.

• Your account number (IBAN).

• Beneficiary's account number (IBAN).

• Payment reference or description.

• Date of the transaction.

How to Obtain Proof of Payment from Popular Providers

If you are unsure how to obtain proof of payment, here are the steps for some popular providers:

• Paysera

• Revolut

• Wise

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

At OlyBet, we offer several methods for withdrawing your winnings, including bank transfers (Bank account IBAN), Skrill, and Brite. The time required to receive your winnings depends on the chosen withdrawal method and several other factors.

Withdrawal Methods

• Bank Transfers (IBAN)

• Skrill

• Brite

How Long Does It Take to Process Withdrawals?

Instant Processing

• If your withdrawal request qualifies for instant processing, the transaction will be completed within a few minutes and transferred directly to your bank account.

Manual Processing

• If your request does not qualify for instant processing, it will be manually processed during our working hours:

  • Working Hours: Weekdays from 9:00 AM to 4:00 PM.

  • Once processed, the transaction will be sent to your bank account.

24/7 Processing

• E-wallet payments (Skrill, Brite) and bank transfers over €10 are processed 24/7.

Conditions for Instant Payment Processing

• Withdrawals are processed instantly if they meet the requirements of our instant payment system.

• OlyBet reserves the right to request additional verification, such as:

  • A copy of your identification document.

  • Proof of ownership for the credit card, bank account, or e-wallet linked to your gaming account.

How Long Does It Take to Receive Funds in My Bank Account?

• Once your withdrawal request is processed, a confirmation message will be sent to your OlyBet Messages.

• The actual time to receive funds in your bank account depends on your bank's transaction processing times.

Reasons Why Withdrawals May Take Longer

• First Withdrawal: Your first withdrawal request requires manual approval.

• Different Payment Source: Withdrawals to a different source than the last deposit may require additional review.

• Unmet Wagering Requirements: Withdrawals may be delayed if the wagering requirement is not completed.

• Large Amounts: Withdrawals over €1,000 may require additional confirmation from our finance team.

• Verification Requirements: As part of KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, we may request additional documentation.

• High Transaction Volumes: Peak times or holidays may cause delays.

• International Transfers: These may take longer due to currency conversion and compliance checks.

• Weekends or Public Holidays: Banking operations may be slower during these periods.

• Technical Issues: Ongoing maintenance or technical problems can cause temporary delays.

Will I Receive Confirmation Once My Withdrawal is Processed?

Yes, you will receive a confirmation message in your OlyBet Messages once your withdrawal has been processed from our end.

What if I need to make a Bank Transfer under €10?

• For bank transfers under €10, please contact our Customer Support Team for assistance.

What Should I Do if My Withdrawal is Processing for More than 24 Hours?

• Review the list of potential reasons for delays above.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

If you wish to add or change your registered bank account number on OlyBet, you have two options depending on your payment method.

Option 1: Automatic Update via Deposit

• Go to the "Deposit" section of your OlyBet account.

• Make a deposit using one of the available bank links.

• The new bank account number will be automatically added to your profile once the deposit is completed.

Option 2: Manual Update via Customer Support

• Use Visa/MasterCard payment or a standard bank transfer method to make a deposit.

• After completing the deposit, send proof of payment to our Customer Support team.

  • Proof of payment should be a screenshot from your online banking.

  • The screenshot must clearly show: Your IBAN account number / Your full name.

• Send the proof of payment to our support email: support@olybet.com.

Please, note that withdrawals are always made via the same method used for depositing funds.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

What is RTP?

RTP (Return to Player) is a theoretical percentage that represents the amount a slot machine is expected to return to players over a long period. RTP applies to both modern slot machines and classic games, including those with jackpots and feature games.

RTP in Different Types of Slot Machines

Standard Slots

• Money Train 2:

  • RTP: 96.4%

  • This popular slot game provides players with a theoretical return of €96.40 for every €100 wagered.

• Book of Ra Deluxe:

  • RTP: 95.10%

  • Another favorite with a slightly lower RTP but still within a competitive range for slots.

Progressive Jackpot Slots

• Vampire Night:

  • Progressive slots like this one have a progressive jackpot, meaning a portion of each bet contributes to the jackpot size.

  • The base game RTP is often slightly lower, as part of the return is tied up in the jackpot.

  • However, the overall RTP, which includes the jackpot, remains close to that of standard slots.

Slots with Feature Games

• Feature Games/Bonus Rounds:

  • Slots with bonus rounds or feature games incorporate these features into the RTP calculation.

  • These rounds often present higher payouts or increased winning chances, contributing to a higher overall RTP.

  • The RTP in these cases is calculated based on an optimal strategy if the feature involves player decisions.

Examples of RTP in Different Slot Types

1. Classic Slot Machine (No Additional Features)

• Sizzling Hot Deluxe

  • RTP: 95.66%

  • Over time, it’s expected to return €95.66 for every €100 wagered, making it a simple, straightforward game without extra features.

2. Slot Machine with a Bonus Round

• Fruit Party 2

  • RTP: Includes the bonus round in its calculation, increasing the potential returns for players.

  • This type of slot offers higher rewards during the bonus feature, which influences the overall RTP.

3. Progressive Jackpot Slot Machine

• Mega Moolah

  • RTP: The RTP reflects both the base game and the progressive jackpot component.

  • This slot offers massive jackpot prizes, and a portion of each bet contributes to the growing jackpot.

Important Considerations About RTP

• Theoretical Calculation:

  • RTP percentages are theoretical values, calculated over millions of spins. They do not guarantee outcomes for any individual player or session.

• Randomness of Outcomes:

  • Slot results are random, and the short-term results can vary significantly. RTP percentages represent the long-term trend, but individual sessions may differ.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

Slot volatility—also known as variance or risk level—refers to how frequently and how much a slot machine pays out. It helps players understand the risk-reward balance of a game and what kind of playing experience to expect.

Types of Slot Volatility

High Volatility Slots

High volatility slots are designed for players who enjoy bigger thrills and the potential for large payouts, but are comfortable with less frequent wins.

• Wins are rare, but when they occur, they tend to be significant.

• Ideal for players with larger bankrolls and a willingness to wait for a big payout.

• These slots often create longer losing streaks but can result in large jackpot-style wins.

Example:
🎰 Fire Spell – One of our top high-volatility games that offers the potential for substantial payouts after longer play sessions.

Low Volatility Slots

Low volatility slots offer a more relaxed and consistent gaming experience. They are well-suited for players who prefer more frequent, smaller wins.

• Wins occur more regularly, helping to extend gameplay.

• Individual payouts are typically modest, but can accumulate over time.

• Ideal for casual players or those managing a smaller bankroll.

Example:
🎰 Gold O'Clock – A fan favorite known for delivering frequent payouts and smoother gameplay.

Choosing the Right Slot for You

When choosing a slot machine, consider your personal risk tolerance and gameplay preferences:

• Prefer big wins and can handle variance? Try high volatility slots like Fire Spell.

• Want steadier gameplay with less risk? Go for low volatility options like Gold O'Clock.

Additional Information

• Always check the game’s volatility level and paytable before playing.

• Volatility is just one of several factors, along with RTP (Return to Player), that can influence your experience.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.

Troubleshooting: Game Issues

If you experience issues with a game, follow these steps to troubleshoot:

1. Restart the Game

   • Close the game and try reopening it. It should resume from where it got stuck.

2. Check for Browser Updates and Clear Cache

   • If the game is still not functioning properly, ensure your browser is updated to the latest version. Then, clear your browser’s cache and cookies.

3. Contact Customer Support

   • If the game continues to have issues, please reach out to our customer support team via live chat or email at support@olybet.com.

When contacting support, please provide the following details to help us resolve the issue quickly:

• Game Name

• Time of Issue

• Round ID (You can find this in your gaming history)

• Description of the Issue

• Screenshot (if you received an error message)

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.