GGPoker basic troubleshooting

If you're experiencing issues installing or launching the GGPoker app, please follow the steps above for effective troubleshooting.

How to Perform a Clean Installation of the GGPoker App

Performing a clean installation removes leftover files from older versions that may interfere with updates or functionality.

Step-by-Step Instructions:

1. Uninstall the GGPoker App:

   • Open your computer’s Control Panel.

   • Navigate to Programs > Uninstall a program.

   • Locate and uninstall GGPoker.

2. Delete Residual Files:

   • Press Win + R to open the Run window.

   • Type: %appdata%\OlyBet and press Enter.

   • Delete the entire OlyBet folder.

3. Download and Reinstall GGPoker:

   • Visit this page to download the latest version of the GGPoker installer.

   • Follow the on-screen instructions to install the application.

Handling Login Errors or Prompts

If you encounter a specific error message or number during login:

• Search the error code or text in our FAQ or Help Center to check if a fix is available.

• If your error is not listed, please contact Customer Support:

  • Via Live Chat

  • Or by email: support@olybet.com

Disabling Antivirus Software (Advanced Troubleshooting)

If a clean installation does not resolve the issue, your antivirus software may be interfering with the installation.

What to Try:

• Temporarily disable your antivirus software.

• Attempt the installation again.

• Alternatively, try using a different:

  • Internet connection (e.g., mobile hotspot)

  • Device (if possible)

Remember to re-enable your antivirus after completing the installation.

Clearing Your Browser Cache

If the installation still fails after a clean reinstall, browser cache files may be causing conflicts.

How to Clear Cache:

• Open each browser you use (e.g., Chrome, Firefox, Edge).

• Navigate to their Settings > Privacy or History section.

• Clear the cached images and files.

Clearing browser cache ensures that no old data is interfering with the GGPoker app download or installation process.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.