![GGPoker basic troubleshooting]({"bg": "//theme.zdassets.com/theme_assets/1820053/4c35b2598e2ddcc195bbf2ad2b14cb82d978f423.svg"})
![GGPoker basic troubleshooting]({"bg": "//theme.zdassets.com/theme_assets/1820053/8cd24537f8ddef04251b97920e04cdebd027a99d.png"})
Performing a clean installation:
Performing a clean installation ensures fragments of old app versions aren't preventing your updates:
- Uninstall the game in the Control Panel
- Open Window Run (Win + R)
- Type %appdata%\[OlyBet]
- Delete [OlyBet] folder
- Download a new installer and proceed to install GGPoker's app
- GGPoker's app can be downloaded from here.
If specific text prompts are shown upon login, please search their error numbers or specific text displays in our FAQ to see if a fix is included for your issue. If you didn’t find your error in our HelpCenter, please contact the support via chat or email support@olybet.com.
Disabling your antivirus to resolve installation issues:
Failing a full clean installation fix, disabling your antivirus, or attempting your installation using an alternate ISP or access device may help to circumvent the issue.
Clearing Cache to resolve installation issues:
Where a clean installation was performed and did not yield the desired result, clearing the cache across all browsers may circumvent your installation impediment and grant a successful installation.