Can I permanently delete my profile?

Kindly note that it is not possible to permanently delete a gaming profile. This is due to legal obligations that require us to retain certain information for a specified period. Specifically, we must store transaction information for a minimum of 7 years in compliance with applicable laws and regulations.

Legal Basis for Data Retention

We are required to retain your data in compliance with the following laws and regulations:

• Law on Gambling and Lotteries
• Law on the Prevention of Money Laundering and Financing of Terrorism
• State Revenue Service (SRS) Regulations
• Regulations of the Prosecutor's Office

For more information, please review our Privacy Policy page.

How to Manage Your Data

Although your profile cannot be permanently deleted, you have the right to request the management of your personal data under the General Data Protection Regulation (GDPR).

To exercise your data rights:

1. Fill out the GDPR Data Request Form on our website HERE.
2. Specify your request in the form.
3. Our team will review your request and respond according to the GDPR guidelines.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.