Why did my bonus get canceled?

Terms and Conditions Before Activating Any Promotion

Before you activate any promotion on your OlyBet account, please make sure to carefully read the full terms and conditions associated with the offer.

You can find the terms and conditions:

• On the landing page of the specific promotion

• In the "My Campaigns" section of your OlyBet profile

Understanding the requirements and restrictions before activating a bonus helps avoid issues such as cancellations or disqualification.

Why Bonuses May Be Cancelled

Bonuses can be automatically cancelled for several reasons. Below are the most common scenarios:

• The bonus campaign has expired
  The promotion had a limited timeframe, and the activation or usage deadline was missed.

• The maximum allowed stake amount was exceeded
  Some promotions include restrictions on how much you can wager per bet. Exceeding this amount can lead to bonus cancellation.

• Wagering requirements were not completed before the expiration date
  For example, if a qualifying sports bet is not settled before the campaign ends, the bonus may be forfeited.

If you have any additional questions or need assistance, please contact our customer support team using your preferred method. Choose your option HERE.